Privacy Policy

What is personal information?

When we use the term "personal information" in this policy, we mean any information that can identify you, either directly or indirectly. The section below explains specifically what information we collect through this website.

What information we collect

This website does not have its own contact form. Enquiries and appointment booking are both handled through Jane App, a third-party scheduling platform. When you reach out or book an appointment, your information is collected and stored by Jane App under its own privacy policy, not by this website directly. Please refer to Jane App's privacy policy for details on how that information is handled.

Like many websites, we also use cookies and related technologies to improve your experience and understand how visitors use the site.

These technologies can include cookies, pixels, tags, scripts, local storage, and other browser- or device-based identifiers. If you access the website on a mobile device, Google or other service providers may also receive identifiers associated with that device or browser when such technologies are enabled.

Categories of personal data we may process

Sensitive data

We do not collect sensitive personal data through this website, including data about race or ethnicity, religious beliefs, political opinions, genetic or biometric data, health information, or criminal convictions. Health information you share as part of booking or attending an appointment is collected through Jane App or directly by your therapist, not through this website.

How we use your information

• To provide and improve our website.
• To understand how visitors use the site and which pages are most helpful.
• To deliver relevant advertising and measure the effectiveness of our marketing campaigns.
• To remember and apply your cookie and tracking preferences where consent is required by law.
• To maintain records, protect the website, and meet legal or regulatory obligations.

Disclosure of your data

• Government or regulatory authorities if disclosure is required by law.
• Advertising and technology partners that help us understand campaign performance and grow the practice.
• Analytics providers, including Google, that process usage information on our behalf or for their own service operation purposes.

Data security and retention

We use reasonable technical and organisational safeguards to protect personal data from unauthorised access, loss, misuse, or disclosure.

We keep personal information only for as long as needed for the purposes it was collected, including to satisfy legal, accounting, or reporting requirements.

Cookies

Cookies are small data files stored on your device that help websites remember preferences, understand traffic patterns, and support advertising performance. We also use similar technologies such as tags, pixels, scripts, local storage, and browser or device identifiers for these purposes.

We use Google Analytics and Google Ads conversion tracking to understand how visitors use the site, how they arrived here, which pages are most helpful, and how our advertising campaigns perform. These Google services may collect and process information such as page views, on-site interactions, referral URLs, approximate geolocation derived from IP address, browser and device details, and cookie or similar identifier data.

We deploy Google Analytics and Google advertising technologies through Google Tag Manager after you accept non-essential cookies where consent is required by law. Google may process the collected information in accordance with its own privacy practices. You can learn more about how Google uses data when you use sites or apps that use its services at How Google uses data when you use our partners' sites or apps.

Where required by law, we use a cookie banner or similar consent tool to provide clear information about non-essential cookies and similar technologies before they are enabled. You can accept, decline, or later change your selection at any time using the cookie controls made available on the site.

You can also manage or block cookies through your browser settings. Disabling cookies may affect some website features or reduce the relevance of site content and advertising. For example, many browsers let you block third-party cookies and site data.

Third-party links

This website may link to external services, such as Jane App for appointment booking. These platforms maintain their own privacy practices, which may differ from ours.

Your rights and choices

You may contact us to ask what personal data we hold about you, request a correction, ask for deletion where applicable, or raise concerns about how your data is used.

Contact us at fabiola@hcp-center.com or call (647) 502-9926.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page and will apply to information collected after the updated policy date.

Online Privacy Policy

This privacy policy applies solely to information collected by this website. It does not apply to information collected offline or through other channels, including any personal information you provide directly to your therapist or through Jane App.

Your Consent

Where required by law, we rely on the consent choices you make through our cookie banner or similar tools before using non-essential cookies or similar technologies. You may withdraw or update those choices at any time through the cookie controls on this website.